Shipping policy

Shipping Policy

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.
Please note that processing time may take longer during holidays or high-volume periods.

Shipping Rates & Delivery Estimates

We offer free worldwide shipping on all orders — no minimum purchase required.
Estimated delivery times:

• Europe: 14–21 business days

• United Kingdom: 14–21 business days

• United States: 14–21 business days

• Other countries: 14–21 business days

Delivery times are estimates and may vary depending on your location and local postal services.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number.
You can use this number to check the delivery status on the carrier’s website.

Customs, Duties, and Taxes

PawsByBuffy is not responsible for any customs or import taxes that may apply.
All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

PawsByBuffy is not liable for products damaged or lost during shipping.
If your order arrives damaged, please contact us immediately with photos of the damaged item and the packaging — we will help you resolve the issue as quickly as possible.

Shipping Areas

We currently ship worldwide 🌍
If your country isn’t listed at checkout, please contact us — we’ll do our best to arrange delivery.

Contact Us

If you have any questions about your order or shipping, please contact us at:
📧 support@pawsbybuffy.com